Introduction to TL9000 Certification
TL9000 is a set of requirements and measurement standards specifically designed for the quality management system of the telecommunications industry. It is based on the ISO9001 standard and adds professional requirements and measurement indicators for telecommunications products, including quality management systems and measurement indicators as the standard foundation.
TL9000 is a guide for quality system requirements and quality system principles in the telecommunications industry, which includes all requirements of ISO9001, as well as special requirements for hardware, software, and service industries. The purpose of these new requirements is to promote the sustainable development of the telecommunications industry, achieve potential cost savings for both suppliers and service providers, and improve the services provided by the telecommunications service industry to end-users.
Classification of TL9000 Certification Requirements and Indicators
All requirements of ISO9001 are public requirements. Due to the fact that communication electronic products include three major categories: hardware, software, and services, which have completely different properties, TL9000 divides all requirements into common requirements (C), hardware requirements (H), software requirements (S), and service requirements (V). Indicators are divided into common indicators, hardware indicators, software indicators, and service indicators, which are applicable to different product quality systems or their related combinations. The scope of application of this clause is indicated in the clause number of TL9000.
TL9000 certification process
1. Scope: Determine the scope of certification and product types.
2. Implementation: If it has not been implemented yet, it is necessary to develop and implement a documented management system that complies with TL9000 requirements.
3. Gap analysis: Conduct self-assessment or third-party gap analysis to improve according to TL9000 requirements.
4. Contact us: Get in touch with us and arrange on-site pre screening. Once the preliminary review and corrective measures are completed, the preliminary review will be arranged.
5. Preliminary review: Conduct on-site evaluation based on the scope of BSI, and then make a formal recommendation conclusion.
6. Certification: Upon passing the review, a certificate will be issued.
7. Continuous review: Once you obtain certification, you can promote your certification. The validity of your certificate is ensured through subsequent audits and periodic strategic evaluations.
The significance of implementing TL9000 certification
1. Telecommunications service providers and their user providers will benefit from the implementation of TL9000:
2. Continuous improvement of services for users;
3. Global quality system requires standardization;
4. Unification of behavior and cost based principles;
5. Strengthen customer/supplier relationships;
6. Existing management of external audits and site visits;
7. Create a platform for the development mechanism.
